First Login – Express Customers

By now, you should have received an email with a link to access the program. You were also provided an “Overview” document, which will help you understand the icons and appearance of the program. It is recommended that you read this document and keep it close at hand as it will prove useful in familiarizing yourself with the software. Here is the actual web address for logging into Tailwind:

It is advised that you bookmark this page in order to access it more promptly in the future. The page itself looks like this:

From this page, you will have the option of logging into your Tailwind account.

As in the above example, enter your email address as the ‘Login Email:’. For password, use the default password provided to you in the email. Once you have successfully signed in, you will be prompted to change your password. The new password must meet the following requirements:

  • Minimum of 8 characters
  • Contains one upper case letter
  • Contains one lower case letter
  • Contains one number

The new password will be valid for 60 days. You can change it at any time once you are logged in, just follow the instructions here: Change Password.

Once you have created your unique password you will be brought back to the login page. Here you can now login using the password you have just created. Once you have logged in again using the new password, you will be automatically taken to the RemoteApps and Desktops page, which looks like this:

To start Tailwind Software, click the TAILWIND CMS icon located in the RemoteApp and Desktops section.

Once you have selected the TAILWIND CMS icon, you will automatically download the CMS ‘RDP’, or Remote Desktop Protocol. This is how you will access the Tailwind CMS from your desktop. Once it has downloaded, click the file with the suffix ‘.rdp’ in the bottom left-hand corner, located underneath the red arrow in the picture below:

This will cause a ‘RemoteApp’ window to appear, asking you if you wish to ‘Connect’ or ‘Cancel’. It looks like this:

Select ‘Connect’. This will bring up the login window for the program.  Enter your password again in the Password field and log in by hitting the ‘Enter’ key on your keyboard, or by clicking on the ‘Log In’ button in the bottom right hand corner:

You should now see the main page of Tailwind CMS:

You are now successfully logged into Tailwind CMS!

If you have followed all of the instructions detailed in this procedure and are still unable to log in, please contact our support team and they will be happy to help you. You can contact our support team by emailing

Next Article: Customizing Your Branch