- Create a new order for the customer
- Set shipment mode to ‘Shipment list mode’ and then delete shipment
- Click on the ‘Revenue’ tab and add line item for the desired negative amount
- Click on the ‘Related Dispatches’ tab and select ‘No Dispatch Required’
- Click Send to invoicing then post.
If it needs to be cleared against another invoice walk through the steps of receiving a $0 payment.