Customer Success

Tailwind understands that managing a business can be tough. We know that you and your staff have limited time to learn a new transportation management software system. We also know that when your business is successful, ours is too. That’s why we focus on assembling the right team, with the right tools and resources, delivered at the right time, to help you grow your business.

– The Tailwind Customer Success Team

Contact a Live Customer Support team member right now

1-866-441-0441support@tailwindsys.com

Customer Resources

On-Demand and Live Training Sessions

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Working both as a Dispatcher and Controller, our trainer, Lynda Clare, has decades of experience in both the trucking and freight brokerage industry. Lynda’s on-demand training sessions allows you to attend training on YOUR schedule. Lynda can also deliver private customized sessions for you. Please contact us for details regarding availability and pricing.


In-App Support

Access Tailwind support where you need it. The Tailwind support team is not only available by phone and email, but by chat in the application itself!


Self Help Documents

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Sometimes it’s just easier to read the information you need. Search through Tailwind’s extensive library of “How To” instructions.


Touch Base Calls

We are committed to ensuring that Tailwind users are successful with their software. Our Customer Success Team will reach out at various times throughout the year to see how your progress with Tailwind is going, to find out if we can offer you further assistance, and to ask for feedback on how we can further improve your experience. Our goal: create genuine and long term partnerships with all our customers.


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