Careers

Come Join our Team!


Tailwind is made up of REAL people, making REAL products, for REAL people. Our team of highly skilled transportation and software industry experts are on a mission to help small to medium sized trucking companies and break-out freight brokerages grow their business, free up their time, and feel the WIND at their back. We don’t stand much on ceremony. We focus on getting things done, and enjoy a laugh or two (or three or four) along the way.

Accountant 

Location: Delta, BC 

Company Overview:

Tailwind Transportation Software, a fast-growing logistics software company, is looking for an experienced Accountant to join the team at its head office in North Delta, BC. 

Tailwind creates and markets a software-as-a-service transportation management application across North America and around the world, delivering a solution that helps trucking and freight brokerage companies organize and operate their businesses more effectively. 

Tailwind offers a competitive salary, along with a benefits package that includes a gym membership to a facility 100 yards away. We promote a balanced work-life environment, supporting employee wellness and strong communities. 

Does this sound like a fit for you? Please send us your resume and cover letter outlining why you’d be a great fit for Tailwind. 

Job Description:

Reporting to the President and CFO, the Accountant position will be a key contributor in managing accounts payable, accounts receivable and payroll, as well as preparation and analysis of financial statements. This position will assist in the preparation of the annual budget and will be assigned various financial projects and other administrative functions as required. 

Duties & Responsibilities:

  • Prepare payroll on a semi-monthly basis including commission calculations and payroll deductions 
  • Maintain general ledgers and complete monthly bank account reconciliations 
  • Prepare financial statements and analysis including monthly and year-end 
  • Manage account payable and prepare ELECTRONIC cheque runs (includes GST, PST, HST payments) 
  • Assist in managing account receivables
  • Prepare customer invoices
  • Ensure paperwork is matched and filed appropriately
  • Assist in preparing the annual budget and variance analysis
  • Recommend and implement improvements in business processes and internal control procedures
  • Assist in any financial projects that may arise
  • Assist with other admin functions, as required 

      Qualifications:

      • Currently enrolled in the CPA program or currently holds a Diploma or Degree in Accounting 
      • Minimum of two years of bookkeeping experience required with two fiscal year ends completed 
      • Experience with an accounting software package, ideally Sage Intacct
      • Experience managing payroll in a similar-sized company
      • Extremely proficient with Excel or comparable development experience, great computer skills required
      • Ability to identify and implement accounting appropriate accounting policies
      • Strong sense of customer focus
      • Ability to work effectively within and collaborate with a team
      • Ability to handle stressful situations in a fast-paced working environment
      • Ability to work independently, time manage and prioritize multiple tasks
      • Excellent English verbal and written communication skills
      • Detail-oriented with the ability to problem-solve with relative ease 

          Job Type: Full-time 

          Salary: $55,000.00 to $60,000.00 /year 

          Experience: 

          • bookkeeping: 2 years (Required) 

          Licence: 

          • CPA (Preferred) 

          Job Duties: 

          • Accounts payable 
          • Accounts receivable 
          • Payroll 
          • Reviewing and maintaining internal controls processes and systems 
          • Presenting budgets and reports to upper management 

            Does this sound like a fit for you? Please send your resume and cover letter to careers@tailwindtms.com. 

             


            Customer Success Specialist

            Location: Delta, BC

            Company Overview:

            Tailwind Transportation Software, a fast-growing logistics software company, is looking for a Customer Success Specialist to join the team at its head office in North Delta, BC.

            Tailwind creates and markets a software-as-a-service transportation management application across North America and around the world, delivering a solution that helps trucking and freight brokerage companies organize and operate their businesses more effectively.

            Tailwind offers a competitive salary, along with a benefits package. We promote a balanced work-life environment, supporting employee wellness and strong communities.

            Does this sound like a fit for you? Please send us your resume and cover letter outlining why you’d be a great fit for Tailwind.

            Job Description:

            As a Customer Success Specialist your primary responsibility is to help prospective and current customers achieve success with their Tailwind products and services; resolving customer issues effectively and efficiently.

            Duties & Responsibilities:

            • Assist with the onboarding of new customers including doing data imports to prepopulate their systems
            • Responds to all customer inquiries and enters them as cases whether obtained by phone, email or other channels
            • Resolves product or service problems using the Tailwind resolution process
            • Assessing customer issues and escalation of customer cases as appropriate
            • Ensure that all bugs are confirmed, triaged, reported, submitted and tracked effectively
            • Custom training for our customers
            • Respond to customer queries about their billing
            • Maintain accuracy of all documents associated with customer facing activities, internal application and process documentation
            • Write documentation for review and publishing for customer and internal support department use
            • Participate in On-Call Support services on a rotating basis with other Support team members

            Qualifications:

            • Excellent Customer Service Skills
            • Past experience doing remote telephone and/or chat support
            • Good Tech-Fluency in a Microsoft environment
            • Desire and Ability to Learn
            • SQL familiarity an asset
            • Transportation Industry knowledge an asset

            Job Type: Full-time

            Salary: $35,000.00 to $40,000.00 /year

            Experience:

            • Customer Service: 2 years (Required)

            Does this sound like a fit for you? Please send your resume and cover letter to careers@tailwindtms.com.