A ‘Clash’ of Technologies (are you still on that old TMS?)

Roza Agecoutay Blog, Business Insights, Current Events, Freight Broker, Life, Trucking

Punk vinyl records

punk vinyl recordsThey arrived on the scene as a force.
And no one did it better than THE CLASH!

Darlin’ you’ve got to let me know
Should I stay, or should I go?
If you say that you are mine
I’ll love you ‘til the end of time.
So, you got to let me know
Should I stay, or should I go?

It’s a dilemma no doubt.

And it’s very understandable.

We are all human after all. And we desire something that biologists call homeostasis: the tendency toward a relatively stable equilibrium between interdependent elements, especially as maintained by physiological processes.

It’s in our DNA, in the very essence of our being. We seek to maintain a sense of balance and stability to try to manage the chaos of the world around us.

We seek to find balance, and when change is forced upon us it causes stress to our system.

The companies we work in are called ‘organizations’ – their organic and human nature means that they are very much a reflection of our own individual humanity.

It’s always tease, tease, tease
You’re happy when I’m on my knees
One day it’s fine and next it’s black
So if you want me off your back
Well, come on and let me know
Should I stay, or should I go?

So, you are running a logistics business, or you are running trucks, or perhaps a combination of both because you know the market can change in the direction of either group – back and forth depending on the immutable laws of supply and demand – and, of course, you seek stability in your ‘combo’ model.

But you find yourself running on a transportation management software (TMS) system that is somewhat outdated. It’s housed on your servers and you have purchased a large number of licenses, paid a significant sum to have it installed and customized to your needs, and you continue to pay a significant amount of money for maintenance for support, and for the next version of the software program.

Aye – that next version of the software program. Hmm.

You are hearing about new web-based software – located in the Cloud – more easily integrated with other applications, more accessible through the internet.

Not to mention the fact that these new applications are offered on a subscription basis – paid monthly as a software-as-a-service subscription, allowing you to avoid the need to disgorge vast sums of money to buy either new licenses or pay that annual maintenance subscription.

Aye – that annual maintenance subscription.

And you start asking yourself.

Should I stay, or should I go now?
Should I stay, or should I go now?
If I go, there will be trouble
And if I stay it will be double
So come on and let me know
Should I stay, or should I go?

Yes, all things being equal you would just rather avoid making a tough decision that comes with risk. Keeping things the same is rather attractive. After all, it avoids the risk of change, the stress of learning something new and changing your behavior.

But it still gnaws at you. It sits there in the back of your head and you wonder when your TMS is going to break down – leaving your business stranded like a truck on the roadside in the middle of a desert.

The folks supporting the software are no longer around. Perhaps the guy who designed and created the software is retiring or is moving on to a new employer (who is now just a bit more desperate or worried that you are at the moment).

And, of course, you worry about the up and coming companies – those fast-moving logistics companies – who are starting to use more advanced TMS systems offering customers more just-in-time information – offering a more collaborative experience, and you worry that your business is decelerating, though you can’t seem to see it at the moment, you still feel it.

This indecision’s bugging me
If you don’t want me, set me free
Exactly whom I’m supposed to be
Don’t you know which clothes even fit me?
Come on and let me know
Should I cool it, or should I blow?

And you wonder why it’s so darn difficult.

Why this decision is so much bigger than you would have thought.

And you wonder how you got to this point.

Asking yourself why your current TMS seems to own the direction of your business… how your current TMS provider seems to own your business, his model having locked up your business into their long-term way of doing things.

You keep on paying big dollars for the next version – a next version that isn’t web-based, that’s not integrated to the latest technologies unless, of course, you fork over more big dollars for yet another customization project. And you find yourself stuck because it’s just too darn expensive or difficult for them to make the pivot to a new technology platform, a new way of doing business.

And it’s perplexing because over half the software delivered in the world is now delivered through a ‘software as a service’ format.

Should I stay, or should I go now?
If I go, there will be trouble.
And if I stay it will be double
So ya’ gotta let me know
Should I stay, or should I go?

If this sounds familiar, why not take 30-minutes and join us on Wednesday, July 25th (10am Pacific / 1pm Eastern) for a free online webinar: Risky Business – Avoiding the Five Most Common Freight business Risks , where you’ll learn how to manage the five most common risks in freight transportation:

  • Losing Customers
  • Being Shut Down
  • Missed Payments (both TO and FROM you)
  • Standing Still


  • Relying on Outdated Technology

London calling to the a faraway towns
Now that war is declared, and battle come down…



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